Text Messaging

Text Messaging & Verbal Consent

Program name: Williams Agency Appointment & Application Updates.

This page explains how Williams Agency obtains consent to send text messages, what our program covers, and how to opt out. SMS consent is optional and is not a condition of purchasing insurance or receiving assistance.

How consent is obtained

SMS consent is obtained directly from the individual during a live telephone conversation with a Williams Agency representative.
The representative reads the disclosure below and asks for an explicit affirmative response.
Consent is specific to Williams Agency.
Receiving a lead's phone number, importing a lead, booking an appointment, or having an existing relationship does not by itself constitute SMS consent.
Silence, an unclear answer, or refusal is not consent.
Consent is optional and is not a condition of purchasing insurance or receiving assistance.

What this program covers

This program is limited to appointment confirmations, reminders, scheduling updates, and follow-ups concerning the individual's requested insurance application or paperwork.
No promotional offers, unrelated marketing, or third-party advertising are sent through this program.
Message frequency varies with appointments and application activity.
Message and data rates may apply.
Reply STOP to opt out or HELP for assistance.

Verbal consent script

The following disclosure is read by the representative during a live call. The individual must give an explicit affirmative response before any program texts are sent.

May Williams Agency LLC send text messages to the mobile number you provided for appointment confirmations, reminders, scheduling changes, and follow-ups about your requested life insurance application or paperwork? Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for assistance. Your consent is optional and is not a condition of purchasing insurance or receiving assistance. Our Terms and Conditions are at williamsagency.app/terms-and-conditions, and our Privacy Policy is at williamsagency.app/privacy-policy. Do you agree to receive these text messages from Williams Agency LLC?

Illustrative conversation

Example — illustrative only

Representative

Individual

"Yes, I agree."

Representative

"Thank you. We'll document your permission. You can opt out at any time by replying STOP."

Consent documentation (our operating process)

Before sending program texts, Williams Agency documents the individual's mobile number, date and time of consent, representative's identity, disclosure version, and affirmative response in its customer record. Where a call is lawfully recorded, the recording reference may also be retained as supporting evidence. Opt-outs and any subsequent consent are documented.

Williams Agency does not claim that all calls are recorded, and this website does not automatically capture verbal consent.

Illustrative message examples

Example — Opt-in confirmation

Williams Agency: You're subscribed to appointment and application updates. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.

Example — Appointment confirmation

Williams Agency: Your appointment is confirmed for [date] at [time] [time zone]. Please reply if you need to reschedule. Reply STOP to opt out.

Example — Appointment reminder

Williams Agency: Reminder of your appointment on [date] at [time] [time zone]. Please reply if you need scheduling assistance. Reply STOP to opt out.

Example — Paperwork follow-up

Williams Agency: We're following up on paperwork for your requested application. Please contact your agent using our established contact method. Please don't text sensitive personal information. Reply STOP to opt out.

Example — HELP

Williams Agency: For help with appointment or application updates, contact see contact section or (see contact section). Msg & data rates may apply. Reply STOP to opt out.

Example — STOP

Williams Agency: You've been unsubscribed and will receive no further program texts. For assistance, contact see contact section or (see contact section).

Support & related policies

(see contact section)see contact section

Last updated: November 6, 2026